FAQ
Frequently asked questions
Answers to what guests ask us most often — answered personally by the Fetzer family.
Does the hotel have a whirlpool in the room?
Yes. Eleven double rooms have a whirlpool that slides out onto your own balcony at the push of a button. Two further rooms have a fixed whirlpool tub in the room. Find the details on our Loveroom page.
Are dogs allowed in the hotel?
Yes, and free of charge. Your dog is warmly welcome in your room and in our restaurant. We only ask that you leave them out of the wellness area.
How far is Lake Oeschinen from the hotel?
You can reach the cable car to Lake Oeschinen in around ten minutes on foot from the hotel. From the top station, hiking trails lead straight down to the lake.
What are check-in and check-out times?
Check-in is from 16:00, check-out until 11:00. A late checkout until 14:00 is available for a fee.
Is there parking at the hotel?
Yes, right at the hotel, for a fee and subject to availability. Unfortunately we can’t reserve or guarantee a parking spot.
Until when can I cancel free of charge?
Rooms can be cancelled free of charge up to 7 days before arrival, after which the full room rate applies. For apartments, the deadline is 28 days.
Is breakfast included in the room rate?
The breakfast buffet costs CHF 19 per adult and CHF 15 per child (6–16 years) and is billed separately unless it’s part of a package.
Can apartment guests use the spa area?
Yes, guests staying in our apartments can access the indoor pool for a daily or weekly fee — details on the apartments page.
Is the hotel open all year round?
Yes, we’re open for you 365 days a year — including public holidays.
Is there free Wi-Fi?
Yes, Wi-Fi is available free of charge in all rooms and public areas.